The Customer Feedback section of your Merchant Center dashboard is a direct link between you and your customers. When you run on Groupon, you’ll have access to your own Groupon Merchant Center to track your everything about your campaigns, including the great feedback you’ll receive from your Groupon customers. Groupon designed our customer feedback system to help merchants get around these common issues. How Groupon Customer Feedback Is Different There is the potential for abuse by “customers”-or even competitors-who have never even been to your business but who are motivated to harm your reputation.Customers are more likely to leave reviews about bad experiences than they are when they receive the experience they expected, skewing your scores and star ratings.Monitoring your profiles on online review sites is another way to get feedback, but there are a couple of drawbacks to many of these platforms:

It can be difficult to get customers to fill out comment cards, and they’re a pain to track and store once you have them. It tells you what you’re doing right and what you can improve, and it can even inspire new ideas for how you can expand your business.Ī lot of merchants struggle with how to get customer feedback that’s constructive and reliable. A great piece of customer feedback gives you insight into the side of your business that you can never truly experience yourself as the owner or manager. Customer feedback is an important tool in growing your business.

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